Customer Survey Comments from Apple Warranty Service
From: US Service
Date: November 7, 2011
Subject: Apple Weekly Customer Satisfaction Survey Results for MAC HEAD QUARTERS, xxxxxx
Customer comments:
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xxxxxx: GREAT!! GREAT!! and GREAT!! Great people. Great service. I am so extremely happy with their service, I have recommended them to any and all apple product users. (except phones of course.) I won't go anywhere else.
From: US Service
Date: October 19, 2011
Subject: Apple Weekly Customer Satisfaction Survey Results for MAC HEAD QUARTERS, xxxxxx
Customer comments:
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xxxxxx: I will be coming back to Mac Headquarters for all future repairs. Thank you!
From: US Service
Date: October 14, 2011
Subject: Apple Weekly Customer Satisfaction Survey Results for MAC HEAD QUARTERS, xxxxxx
Customer comments:
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xxxxxx: All of the people at Mac HQ are great. They explain things in ways that are easy to understand and then they do the work and get the machine back to you when they said they would. Great place to do business with.
From: US Service
Date: September 30, 2011
Subject: Apple Weekly Customer Satisfaction Survey Results for MAC HEAD QUARTERS, xxxxxx
Customer comments:
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xxxxxx: I am extremly happy to have found this provider! I use Macs for everything in my business and for personal use. It is extremly convienent to have them nearby, and the service was top notch.
From: US Service
Date: September 29, 2011
Subject: Apple Weekly Customer Satisfaction Survey Results for MAC HEAD QUARTERS, xxxxxx
Customer comments:
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xxxxxx: Very helpful service provider. They ordered the part before I came in and repaired it on the spot while I waited. The apple store was not willing to do that. Wanted me to leave computer for 24 hours.
From: US Service
Date: August 4, 6:58:05 PM CDT
Subject: Apple Weekly Customer Satisfaction Survey Results for MAC HEAD QUARTERS, xxxxxx
Customer comments:
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xxxxxx: MacHeadquarters was timely and professional when informing me of the problem and repair process. Quick turnaround with replacement part shipped overnight from Apple.
From: US Service
Date: July 28, 2011 8:11:04 PM CDT
Subject: Apple Weekly Customer Satisfaction Survey Results for MAC HEAD QUARTERS, xxxxxx
Customer comments:
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xxxxxx: MaqHQ is a great service shop.
From: US Service
Date: July 8, 2011 12:35:52 AM CDT
Subject: Apple Weekly Customer Satisfaction Survey Results for MAC HEAD QUARTERS, xxxxxx
Customer comments:
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xxxxxx: Very Professional NOT patronizing or techy in approach GOOD salesmen (I ended up trading my old one in on a new/used one!)
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xxxxxx: my product was upgraded at no additional cost. Great customer satisfaction!
From: US Service
Date: May 9, 2011 9:57:13 AM CDT
Subject: Apple Weekly Customer Satisfaction Survey Results for MAC HEAD QUARTERS, xxxxxx
Customer comments:
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xxxxxx: they have been excellent partners every time we use them..
From: US Service
Date: April 15, 20117:14:43 PM CDT
Subject: Apple Weekly Customer Satisfaction Survey Results for MAC HEAD QUARTERS, xxxxxx
Customer comments:
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xxxxxx: I have purchased both computers and peripherals from Mac Headquarters here in St. Louis and have had them do service work for me as well. They truly excel on every front and I recommend them to all my Mac-using friends. The staff is very thorough and efficient but also have a great attitude when dealing with people.
From: US Service
Date: March 18, 2011 10:28:00 PM CDT
Subject: Apple Weekly Customer Satisfaction Survey Results for MAC HEAD QUARTERS, xxxxxx
Customer comments:
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xxxxxx: They were amazing and helpful. I have recommended them to all of my friends with Macs.
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xxxxxx: Liked not having to make an appt. or wait in line like the mall retailers.
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xxxxxx: The Tech seemed to know what he was doing.
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xxxxxx: I absolutely love this store truely! They are very professional! Their repairs are always done quickly and reasonably! What more can you ask for!
From: US Service
Date: March 12, 2011 5:51:23 PM CDT
Subject: Apple Weekly Customer Satisfaction Survey Results for MAC HEAD QUARTERS, xxxxxx
Customer comments:
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xxxxxx: awesome service!
From: US Service
Date: February 17, 2011 11:07:24 PM CDT
Subject: Apple Weekly Customer Satisfaction Survey Results for MAC HEAD QUARTERS, xxxxxx
Customer comments:
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xxxxxx: My college daughter had a meltdown when her Mac book crashed and she thought she lost all of her college work from the past 3 years. The representative was calm reassuring and positive that help was to be found for her sad lap top. It has been working fine ever since. They even found things wrong that we did not know about and some that we did and fixed them reasonably. We are very pleased and told them so repeatedly!!!!! Thank you.
From: US Service
Date: February 4, 2011 7:38:55 CDT
Subject: Apple Weekly Customer Satisfaction Survey Results for MAC HEAD QUARTERS, xxxxxx
Customer comments:
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xxxxxx: MacHQ is one of the best retail/service providers that I have ever dealt with. They combine a great product with great customer care and excellent service as well as being very personable and good with people. Four thumbs up.
From: US Service
Date: January 14, 2011 3:21:47 PM CDT
Subject: Apple Weekly Customer Satisfaction Survey Results for MAC HEAD QUARTERS, xxxxxx
Customer comments:
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xxxxxx: Mac HQ in Maplewood (St. Louis) Missouri has very professional courteous and knowledgeable people employed there. They were very attentive to my needs (especially xxxxxx in the Tech. Dept.) and took care of my situation promptly!!
From: US Service
Date: December 17, 2010 10:31:22 PM CDT
Subject: Apple Weekly Customer Satisfaction Survey Results for MAC HEAD QUARTERS, xxxxxx
Customer comments:
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xxxxxx: So much better than an Apple store
From: US Service
Date: December 11, 2010 3:16:13 PM CDT
Subject: Apple Weekly Customer Satisfaction Survey Results for MAC HEAD QUARTERS, xxxxxx
Customer comments:
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xxxxxx: Mac HQ is an amazing store! The staff was friendly and available. The store was clean and professional looking. They could have done my repair there for $700 but they suggested I send it in to apple for the $400 guaranteed service package. So they saved me a lot of money. Mac HQ is 300x better than the apple store!!!
From: US Service
Date: November 26, 2010 10:23:20 PM CDT
Subject: Apple Weekly Customer Satisfaction Survey Results for MAC HEAD QUARTERS, xxxxxx
Customer comments:
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xxxxxx: Mac HQ is great. Their staff is knowledgeable there is never any wait or the need to make appointments. I appreciate that the staff has basically remained the same over the several years that I've frequented the store.
From: US Service
Date: November 19, 10:46:56 PM CDT
Subject: Apple Weekly Customer Satisfaction Survey Results for MAC HEAD QUARTERS, xxxxxx
Customer comments:
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xxxxxx: I was extremely satisfied with the MacHeadquarters I went to (off of Manchester in St. Louis) and will return if necessary in the future.
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xxxxxx: Have done business for years with MacHeadquarters and have always found them to be professional and willing to assist with a variety of issues.
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xxxxxx: Couldn't have been better!
From: US Service
Date: October 22, 2010 6:43:37 PM CDT
Subject: Apple Weekly Customer Satisfaction Survey Results for MAC HEAD QUARTERS, xxxxxx
Customer comments:
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xxxxxx: Although the accident was mine MacHQ did a great job in helping me not feel like an idiot for spilling coffee on my machine. I too was impressed in how quickly my machine was sent off and repaired by Apple. Thank you I love my MacBook!
From: US Service
Date: September 24, 2010 6:22:35 PM CDT
Subject: Apple Weekly Customer Satisfaction Survey Results for MacHeadQuarters, xxxxxx
Customer comments:
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xxxxxx: Very pleased with the effort to minimize inconvenience and downtime.
From: US Service
Date: September 17, 2010 7:56:24 PM CDT
Subject: Apple Weekly Customer Satisfaction Survey Results for MacHeadQuarters, xxxxxx
Customer comments:
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xxxxxx: [xxxx] took the time to explain things to me in a way I could easily understand. I hope MacHeadQuarters knows what an asset they have. I'll be back because of him.
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xxxxxx: keep up the good service work.
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xxxxxx: A little surprised when tech called and told me on phone they didn't find a problem but replaced the track pad anyway. In fact the track pad had gotten to point it was useless most of the time and I had to resort to a mouse.
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xxxxxx: This dealer was very professional and set expectations very clearly. They saved me time by callingwhen they could actually work on the computer so I had a shorter time with no machine.
From: US Service
Date: August 27, 2010 6:34:44 PM CDT
Subject: Apple Weekly Customer Satisfaction Survey Results for MacHeadQuarters, xxxxxx
Customer comments:
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xxxxxx: Both macbooks had their keyboard frame replaced for free. We appreciated that.
From: US Service
Date: August 20, 2010 6:45:58 PM CDT
Subject: Apple Weekly Customer Satisfaction Survey Results for MacHeadQuarters, xxxxxx
Customer comments:
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xxxxxx: I would like to call out our Apple Technician [xxxx] [xxxxx] specifically for his knowledge and help with our laptop. [xxxx] was able to quickly assess the problem and provide us a solution that had our laptop back up and running quickly. He was incredibly professional and personable and took the time to explain things so that I could understand everything clearly. He provided exemplary service that should be commended.
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xxxxxx: Mac headquarters should be awarded highest honors among Apple Authorized service providers. They are CONSISTENTLY accurate reliable fast courteous and they always go above and beyond standard customer service expectations to take care of their customers.
From: US Service
Date: August 6, 2010 7:13:03 PM CDT
Subject: Apple Weekly Customer Satisfaction Survey Results for MacHeadQuarters, xxxxxx
Customer comments:
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xxxxxx: I have the highest regard for everyone at MacHeadQuarters They resolved my problem quickly and professionally. I would recommend them to anyone.
From: US Service
Date: July 23, 2010 4:10:56 PM CDT
Subject: Apple Weekly Customer Satisfaction Survey Results for MacHeadQuarters, xxxxxx
Customer comments:
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xxxxxx: Mac Headquarters provides a nice service in ST. Louis
From: US Service
Date: July 16, 2010 7:38:24 PM CDT
Subject: Apple Quarter Customer Satisfaction Survey Results for MacHeadQuarters
Customer Comments:
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0000xxxxxx I have always received excellent and timely service when I've used MacHeadQuarters for any kind of service or purchase. They are an excellent facility
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0000xxxxxx I was very pleased with the courteous service and calls to update me on the progress of the service.
From: US Service
Date: May 27, 2010 12:15:23 PM CDT
Subject: Apple Weekly Customer Satisfaction Survey Results for MacHeadQuarters, 0000xxxxxx
Customer comments:
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0000xxxxxx: I prefer this provider because I get more personal service and people are able to talk on my level of (non-)expertise.
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0000xxxxxx: VERY happy with the service will definitely be going back to MacHeadQuarters! Very knowledgeable staff friendly atmosphere amazing service.
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0000xxxxxx: MacHQ ran a hard drive diagnostic test that revealed that my hard drive was failing. Thank you MacHQ!
From: US Service
Date: April 23, 2010 11:14:59 AM CDT
Subject: Apple Weekly Customer Satisfaction Survey Results for MacHeadQuarters, 0000xxxxxx
Customer comments:
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0000xxxxxx: I was happy with the quick response and the end result of the repair.
From: US Service
Date: March 4, 2010 1:02:50 PM CST
Subject: Apple Weekly Customer Satisfaction Survey Results for MacHeadQuarters, 0000xxxxxx
Customer comments:
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0000xxxxxx: MacHQ does excellent work very timely too.
From: US Service
Date: February 26, 2010 4:50:39 PM CST
Subject: Apple Weekly Customer Satisfaction Survey Results for MacHeadQuarters, 0000xxxxxx
Customer comments:
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0000xxxxxx: it took a little longer then I thought to get it on the bench but once it was on the bench he did a great job.
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0000xxxxxx: Mac HQ Rocks!
From: US Service
Date: January 28, 2010 2:53:14 PM CST
Subject: Apple Weekly Customer Satisfaction Survey Results for MacHeadQuarters, 0000xxxxxx
Customer comments:
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0000xxxxxx: Impressed with knowledge of products and professionalism at MacHeadQuarters.
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0000xxxxxx: I appreciated their fast service and willingness to help
From: US Service
Date: December 23, 2009 12:42:17 PM CST
Subject: Apple Weekly Customer Satisfaction Survey Results for MacHeadQuarters, 0000xxxxxx
Customer comments:
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0000xxxxxx: Your customer service should be a model for corporate America. You people are the absolute best!
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0000xxxxxx: The team at Mac HQ does a excellent Job
From: US Service
Date: November 6, 2009 11:33:56 AM CST
Subject: Apple Weekly Customer Satisfaction Survey Results for MacHeadQuarters, 0000xxxxxx
Customer comments:
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0000xxxxxx: They are so nice and helpful. Called immediately to update me and loaned me a power cord until my new cord came in. The tech [xxxx] was very nice and explained exactly what was wrong.
From: US Service
Date: October 21, 2009 9:55:04 PM CDT
Subject: Apple Weekly Customer Satisfaction Survey Results for MacHeadQuarters, 0000xxxxxx
Customer comments:
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0000xxxxxx: The MacHQ store were able to complete the diagnosis and repair (quickly).
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0000xxxxxx: I spoke with several of the techs and front desk folks at Mac HQ and they were all very helpful and great to work with.
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0000xxxxxx: I was thrilled by the help I got at the MAC HQ.
From: US Service
Date: September 30, 2009 11:51:26 AM CDT
Subject: Apple Weekly Customer Satisfaction Survey Results for MacHeadQuarters, 0000xxxxxx
Customer Comments:
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0000xxxxxx: The staff at MacHQ were accommodating and efficient. Best of all they fixed the short list of issues I brought in while I waited. We had communicated prior to my visit and [xxxx] had acquired the parts necessary to complete the work. He's my hero!
From: US Service
Date: September 24, 2009 12:42:35 PM CDT
Subject: Apple Weekly Customer Satisfaction Survey Results for MacHeadQuarters, 0000xxxxxx
Customer Comments:
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0000xxxxxx: I was absolutely stunned and delighted that they were able to save ALL of my data.
From: US Service
Date: September 16, 2009 4:09:15 PM CDT
Subject: Apple Weekly Customer Satisfaction Survey Results for MacHeadQuarters, 0000xxxxxx
Customer Comments:
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0000xxxxxx: All of my repairs are done by MacHQ.
From: US Service
Date: August 13, 2009 3:54:26 PM CDT
Subject: Apple Weekly Customer Satisfaction Survey Results for MacHeadQuarters, 0000xxxxxx
Customer Comments:
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0000xxxxxx: This is a very fast (1 day turnaround repair) very good repair/sales shop.
From: US Service
Date: June 12, 2009 5:12:35 PM CDT
Subject: Apple Weekly Customer Satisfaction Survey Results for MacHeadQuarters, 0000xxxxxx
Customer Comments:
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0000xxxxxx: I have always been satisfied with the service at MAC Headquarters. They are very professional and do great work. Please keep up the good work and ensure that the quality of this premium computer is outstanding.thank you
From: US Service
Date: June 5, 2009 4:53:00 PM CDT
Subject: Apple Weekly Customer Satisfaction Survey Results for MacHeadQuarters, 0000xxxxxx
Customer Comments:
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0000xxxxxx: It took less than 18 hours from the time I dropped it off until the time I got the call saying it was ready. Highly impressed!
From: US Service
Date: May 29, 2009 2:19:28 PM CDT
Subject: Apple Weekly Customer Satisfaction Survey Results for MacHeadQuarters, 0000xxxxxx
Customer Comments:
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0000xxxxxx: I really like going to an independent dealer where the employees are of long standing. These guys have seen me through three Apple computers and peripheral products. The technicians and salespeople are knowledgeable and incredibly helpful. They really know the customers needs and can help as life rolls along.
From: US Service
Date: May 14, 2009 1:10:56 PM CDT
Subject: Apple Weekly Customer Satisfaction Survey Results for MacHeadQuarters, 0000xxxxxx
Customer Comments:
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0000xxxxxx: Everything was great.
From: US Field Service
Date: April 7, 2009 10:41:15 AM CDT
Subject: Apple Quarter Customer Satisfaction Survey Results for MacHeadQuarters
Customer Comments:
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0000xxxxxx im a pc convert the turn around was awesome. up and running
From: AppleCare Field Service
Date: March 12, 2009 12:07:36 PM CDT
Subject: Apple Weekly Customer Satisfaction Survey Results for MacHeadQuarters, 0000xxxxxx
Customer Comments:
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0000xxxxxx: These people were fantastic!
From: AppleCare Field Service
Date: March 5, 2009 11:51:16 AM CST
Subject: Apple Weekly Customer Satisfaction Survey Results for MacHeadQuarters, 0000xxxxxx
Customer Comments:
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0000xxxxxx: They were very professional when telling me what exactly was wrong and what they fixed when they called for pick up. They told me again what they did when I picked up the computer to ensure that I knew what services they provided for the computer. It was very helpful.
[note from AppleCare US Field Service-: Great Customer Service, Great Job!!!]
From: US Field Service
Date: February 10, 2009 12:36:12 PM CST
Subject: Apple Weekly Customer Satisfaction Survey Results for MacHeadQuarters, 0000xxxxxx
Customer Comments:
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0000xxxxxx: Fast polite efficient. Exactly the customer service you want to be providing.
From: US Field Service
Date: January 29, 2009 5:32:14 PM CST
Subject: Apple Weekly Customer Satisfaction Survey Results for MacHeadQuarters, 0000xxxxxx
Customer Comments:
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0000xxxxxx: MacHQ always does a great job for me
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0000xxxxxx: The company (Mac HQ) was excellent and easy to get to and no complaints! Awesome people and fast repair work!
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0000xxxxxx: We always find the people at MacHQ to be very friendly and helpful. They're the first place we think of going for our computer repairs.
From: US Field Service
Date: January 15, 2009 12:37:33 PM CST
Subject: Apple Quarter Customer Satisfaction Survey Results for MacHeadQuarters
Customer Comments:
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0000xxxxxx Easier place to deal with than [another ASP]; great parking and individual attention/service.
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0000xxxxxx I really love how customer focused Apple and their service providers are. I was once a PC man; never again! :) Thanks! Mac HQ in particular has been a delight to work with. You can bet I'll always be back to Mac HQ for all things Apple. :)
From: US Field Service
Date: December 5, 2008 1:23:49 PM CST
Subject: Apple Weekly Customer Satisfaction Survey Results for MacHeadQuarters
Customer Comments:
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0000xxxxxx: Extremely helpful and knowledgeable.
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0000xxxxxx: These guys went the extra mile for me in a pinch. Great job!!
From: US Field Service
Date: November 12, 2008 3:35:21 PM CST
Subject: Apple Weekly Customer Satisfaction Survey Results for MacHeadQuarters
Customer Comments:
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0000xxxxxx: my computer PROMPTLY repaired by and Apple Authorized Service Provider was VERY MUCH worth the somewhat long distance driven (to and from twice). Further the entire experience was handled in a very professional courteous and helpful manner. I would definately go back to this dealer for service again!
From: US Field Service
Date: November 6, 2008 4:43:15 PM CST
Subject: Apple Weekly Customer Satisfaction Survey Results for MacHeadQuarters
Customer Comments:
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0000xxxxxx: Thank you for standing by your products and following through with issues. After seeing the way Apple resolves problems with its products I feel like my brand loyalty is certainly justified.
From: US Field Service
Date: October 1, 2008 12:40:22 PM CDT
Subject: Apple Weekly Customer Satisfaction Survey Results for MacHeadQuarters
Customer Comments:
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0000xxxxxx: The chord to my macbook melted and I was leaving the country the next day. They were able to give me an immediate replacement. I couldn't have asked for better service.
From: US Field Service
Date: September 3, 2008 4:25:22 PM CDT
Subject: Apple Weekly Customer Satisfaction Survey Results for MacHeadQuarters
Customer Comments:
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0000xxxxxx: As always great service!
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0000xxxxxx: The local Service MAC Headquarters did a perfect repair with warranty.
From: US Field Service
Date: August 27, 2008 1:12:48 PM CDT
Subject: Apple Weekly Customer Satisfaction Survey Results for MacHeadQuarters
Customer Comments:
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0000xxxxxx: Yes I would like to thank [xxxx xxxx]? for his professionalism and his expertise in Apple computers. He was able to save the files I had on my hard drive (when the hard drive was broken). His help was crucial in salvaging military documents photos and other info from my computer. He was very calm and clear as he explained the process he would be using. He was very logical with his approach as well. I appreciate the work he did in saving and backing up my stuff in installing a more up to date OS then demonstrating it all to me. I hope he gets kudos for his skills and ability to explain things to the customer. It is rare to have both abilities. Thanks again.
From: US Field Service
Date: August 18, 2008 6:07:37 PM CDT
Subject: Apple Weekly Customer Satisfaction Survey Results for MacHeadQuarters
Customer Comments:
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0000xxxxxx: very efficient. ended up needing a second apple repaired the next week and took it to the same place.
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0000xxxxxx: Mac Headquarters found the problem right away the first time and now my computer works great! They actually know what they are doing
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